When Trevor Wiggins, CEO of Skale Fulfillment, looks at his business today, one word comes to mind: clarity.

But that wasn’t always the case.

Like most 3PLs, Skale was juggling carrier contracts, markups, warehouse fees, onboarding complexity, invoicing, and margin pressure, all while trying to grow.

“In the 3PL and warehousing business, there's so many unknowns, and there's so much that's out of your control,” Trevor explains. “So the things that are in your control, you really have to understand and capitalize on that profitability opportunity.”

That’s where DiversiFi came in.

The Challenge: Growth Without Margin Visibility

Skale Fulfillment was winning business.

But like many growing 3PLs, the process behind each new customer was heavy:

• Carrier rates manually reviewed
• Markups double-checked in spreadsheets
• Warehousing fees structured without real-time data context
• Invoicing requiring hours of manual validation
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Onboarding new customers in logistics is high stakes.

“You have to get things right from the beginning,” Trevor says. “And if you don't, you really set yourself up for failure.”

Without full visibility into true shipping costs and margin impact during the bid stage, growth can quietly erode profitability.

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The Turning Point: Pricing with Confidence From Day One

“DiversiFi has been a game-changer for my business,” Trevor says.

The difference wasn’t just automation. It was involvement from the very start of the sales cycle.

“We've onboarded several new customers this year, and DiversiFi has been involved with every single one from the very start. Bidding out carrier rates and warehousing fees to our customer, and understanding really where our carrier rates are, where our markups are, and making sure we price things out with the customer right from the get-go has been a complete game-changer for us.”

Instead of pricing based on best guesses or static spreadsheets, every new customer bid now includes:

• Data-backed carrier rate visibility
• Clear markup structure
• Historical billing intelligence
• Margin protection before contracts are signed
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That shift changed everything.

The Results

Since implementing DiversiFi, Skale Fulfillment has seen:

20% Revenue Increase

“It's really increased our revenue about 20% just from the start of the summer.”

That growth didn’t come from taking more risk. It came from pricing smarter.

20–40 Hours Per Month Saved

“It's saved me about 20-plus hours a month on invoicing. They've automated things for us. They've made things much more clear and concise so that we can deliver meaningful billing to our customers.”

Manual reconciliation dropped dramatically. Billing became structured, consistent, and defensible.

Less time buried in spreadsheets. More time running the business.

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Every New Customer Bid with Data Visibility

“I've seen a lot of billing tools out there. DiversiFi is different. Just because we're working with the customers from the very start, we understand from the get-go, the bidding process, to smarter markups, billing history, capturing all the data in one place and being able to understand that data so that we can make smarter, better decisions for our customers.”

The key difference?

DiversiFi wasn’t added at the back end of invoicing. It was embedded into the front end of pricing and carrier strategy.

That eliminated surprises later.

With any new software, there can be the concern of the added time to implement.

For Skale, the bigger risk was not changing. Once implemented, DiversiFi saved 20–40 hours a month in manual invoicing and reconciliation. Instead of adding another system to manage, it removed work and simplified decision-making.

And maybe most importantly, there’s the partnership component.

A Partner. Not Just Software. 

Trevor puts it simply:

“Honestly, the platform is great, but the team is even better. They don't want to just sell us software. They want to help us with the issues and the problems that we have.”

DiversiFi didn’t just plug into their tech stack. They worked alongside the team to improve how Skale prices, bids, and protects margin.

“They work well with us because they understand us. Because the goal isn't just to ship more packages. It's to run a smarter, more profitable 3PL without the chaos.”

Today, that means every carrier bid is backed by real margin visibility. Markups are applied confidently. Billing is clearer. And contracts are signed with a true understanding of profitability.

In an industry where so much feels outside your control, that kind of clarity matters.

What Trevor’s experience reinforces is something most operators already know: profitability problems rarely start at invoicing. They start at bidding.

If you don’t fully understand your carrier rates, surcharge exposure, and markup structure during the sales process, you’re negotiating blind.

DiversiFi connects those pieces (bidding, carrier visibility, margin protection, and billing) into one continuous flow. No more fragmented systems. No more guessing.

Join us if you’re ready for long-term profitability. Not short-term guesswork.

DiversiFi. Built for a better 3PL business.